Wireless Customer Relationship Management
Westlake can assist your organization in taking Customer Relationship Management (CRM) to a new level by integrating a wireless solution into your existing or future CRM system.

Customer relationship management software has been the new focus for the enterprise over the last five years. More organizations than ever are making significant investments into extending their back off systems to enable the customer to have more control. Not only does this increase the satisfaction of the customer in also deceases the costs in which it takes to support them.

For example, Valley Couriers uses Westlake’s AirMobility.Net Middleware to schedule over 100 drivers in Southern California their assigned routes in deliveries associated with some of the nation’s largest banks. As each driver makes progress throughout his or her day, every delivery is tracked to a specifically scheduled time. If the driver is on time, the record tracking is kept in the color of green. If the driver slides less than five minutes late on any given route, the record turns yellow; beyond five minutes the record turns red.

Being that Valley Couriers supports services for multiple banks, Westlake created a separate login and access to the driver data where each Bank can monitor the progress and estimate times of arrival on a daily bases without having to call Valley Couriers or the drivers.

In effect, all banks involved are able to gain better access to the location of their materials throughout the day than an organization using a service such as FedEx or UPS.

Westlake has also expanding its wireless customer relationship management (Wireless CRM) capabilities to the national retail division of Nextel Corporation. Currently used by every retail account executive at Nextel, a highly detailed form has been placed on their Motorola hand sets that is required to be completed at every store visit every time (Office Depot, Walmart, etc.). Included in this form is detail about the local management at the store, the ability of the rep to instantaneously escalate an open issue to upper management and track specific detail about inventory, marketing data and more.

Unlike any other product or service currently located in the larger retail market, Nextel as a Fortune 200 organization has implemented with Westlake the first fully integrated wireless customer relationship management system (wireless CRM software)/wireless supply chain management system for retail product placement.

It is our opinion that most organizations do not need to spend millions of dollars on complicated enterprise management systems for customer relationship management. Many organizations move forward with such systems and ultimately use less than 10% of the solution they paid for and end up paying 40%-50% more for the original cost of the software in having it customized to fit their specific needs.

Westlake is different. Our organization takes a pure consultative approach to help you architect a wireless solution that will create the most optimal workflow scenario possible with your existing and future customer relationship management software (CRM software).

Organizations such as Shell Oil, HealthNet Corporate, and Clear Channel use Westlake’s technology every day to increase their productivity, decrease costs of conducting their business and to sell more goods (and do so faster).

Westlake specializes in:

  • Wireless supply chain management
  • Wireless field force automation
  • Wireless sales force automation
  • Wireless customer relationship management (Wireless CRM)
  • BlackBerry software
  • BlackBerry development for the 7520
  • Motorola integration
  • Wireless integration
  • Wireless messaging
  • Wireless dispatching
  • Wireless work orders
  • Work order dispatch software
  • Wireless time cards
  • Wireless inspection forms
  • Wireless expense sheets
  • Paging software
  • Motorola development
  • BlackBerry integration
  • Nextel forms

If you would like a free consultation about how Westlake can help you receive the same (if not better) results with a wireless implementation for customer relationship management (wireless CRM), contact Westlake today at info@westlakesoftware.com.

If you are looking for a global resource for Customer Relationship Management services, please go to: http://www.crminfoline.com

Westlake with Partners

CM Concrete Goes Wireless

Westlake and Conectus Wireless help to automate payroll and customer billing by converting 450

Nextel Automates Retail Services

Westlake's AIRmobility Wireless Middleware assists Nextel in

Expert Sees Value in Targeted Apps

Review of Westlake Seminar at iWireless World in Los Angeles

Mission Critical Magazine

Taken from Westlake's Wireless Homeland Security Study, the feature article

Back Office Support/Integration

Migrate your data directly into payroll, Billing, your main database

Wireless Education

Whether a company is looking for a complete end-to-end